Internal Sales Administrator

About Us:

At MEOX we are committed to excellence in every aspect of our business, from product manufacturing to customer service, we pride ourselves on delivering the highest of standards for our customers and team members.

MEOX is the largest hydraulic hose production and assembly manufacturer in the UK, bringing cutting edge technology and unrivalled product support to the UK OEM market. From our modern production facility, based in Ipswich, our innovative way of working and dedication to quality has made us a market leader, working with some of the UK’s most prestigious OEM businesses. We believe in building a collaborative and dynamic work environment where every team member can thrive and make a significant impact.

Job Summary:

As the Internal Sales Administrator you will be responsible for supporting the needs of our rapidly expanding Sales team. The successful applicant will report directly into our Internal Sales Manager and will be responsible for ensuring that the day to day needs of our customers are met to a high standard.

As one of the largest hydraulic hose manufacturers in the UK, this fast paced, dynamic role requires great attention to detail and passion to deliver the best customer service possible.

Key Responsibilities:

Key duties in the Sales Administrator role will include but are not limited to:

• Fielding daily phone calls, answering emails that are received and ensuring that any subsequent actions are dealt with in a timely and satisfactory manner.
• Working with other departments within the business to ensure orders leave on time & product is precured to minimise delays.
• Strengthen relationships with existing customers to help strengthen the service we offer.
• Daily monitoring of customers’ existing orders and communicating any potential issues to ensure that the customer is kept updated.
• Submitting quotations and uploading sales orders into our Intact system with the correct information to ensure a smooth process for the Production Team.
• Uploading customer communications into the CRM database.
• Managing customer drawings and ensuring amendments are captured and actioned accordingly.
• Following up on completed orders to ensure customer satisfaction has been achieved.
• Liaising with our customer base on existing quotations and obtaining valuable feedback that will help strengthen our offering.
• Running weekly reports and feeding back to the Sales Director.
• Assisting both the Sales Director and Head of Technical with various administrative tasks.

This is not meant to be an exhaustive list of duties. The need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.

This job description does not form part of your contract of employment.

Person specification

Part one

Knowledge, qualifications and experience

• Educational qualifications that demonstrate proficiency in English Language and Maths plus experience in Technical knowledge around all products sold by the business is preferred.
• Computer Literate, with advanced Excel skills/abilities to enable efficiency in completing role.
• Previous administrative experience is preferred within a fast-paced environment.
• Previous Fluid Power Industry and OEM experience is preferred but not essential.
• Full Clean Driving Licence.

Part two

Competencies

• Able to act proactively and with limited direct supervision, while at the same time recognising when matters need to be referred to Directors.
• The interpersonal skills necessary to develop and sustain effective relationships internally, and externally with our customers.
• Able to work accurately with detailed information.
• Possesses a high level of resilience and drive, able to be flexible and change direction as required and work well under pressure.
• Able to manage time effectively, prioritise task and achieve set targets.
• Good communication and interpersonal skills.
• Demonstrates first class attention to detail and team working skills.

Experience

• Previous administrative experience
• Microsoft Excel: 1 year (preferred)

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to work with a talented and dedicated team in a fast paced, accelerated growth environment

How to Apply:

Interested candidates are invited to submit their C.V and a cover letter detailing their qualifications and experience to josh@meox.co.uk.  Please include “Internal Sales Administrator Application” – and your name in the subject line.

Application deadline: 31/10/2024